Shipping and Delivery Policy
Generator Junction sells products that are fulfilled and shipped directly by third-party suppliers, manufacturers, distributors, warehouses, and carriers. Generator Junction does not warehouse, pack, ship, receive, or inspect products.
Where we ship
We currently ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, military or diplomatic addresses, P.O. boxes, or destinations outside the United States. A valid physical street address is required.
Processing and delivery estimates
All processing, shipment, and delivery timeframes are estimates only and are not guaranteed. Estimates may change because of supplier inventory discrepancies, backorders, processing delays, carrier delays, severe weather, address-verification issues, freight or lithium-battery restrictions, and other circumstances outside Generator Junction’s direct control.
A supplier may discover an inventory issue or backorder after an order is placed. Generator Junction will communicate revised estimates and available options as information becomes available, including any rights required by law.
Carriers, tracking, and freight
Shipping methods, carriers, freight arrangements, tracking availability, processing times, and delivery estimates depend on the product and supplier. Generator Junction will relay tracking or shipment information when it is made available. Some suppliers may provide limited tracking visibility, and the absence of an immediate tracking number does not necessarily mean that processing has not begun.
Large products, batteries, and related equipment may ship by freight and may require a delivery appointment, signature, adult recipient, accessible delivery location, or other carrier requirements.
Split shipments
Products and components within the same order may be fulfilled separately by different suppliers, warehouses, or carriers. An order may arrive in multiple boxes, through different carriers, and on different dates. Consolidated delivery is not guaranteed.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address, telephone number, and delivery information. Contact support@generatorjunction.com immediately if an error is discovered. Address changes are not guaranteed after supplier processing begins. Additional costs resulting from an incorrect or inaccessible address may be charged where permitted.
Receiving and inspecting deliveries
Customers are strongly encouraged to inspect the shipment promptly and retain the original box, protective materials, accessories, and documentation until confirming that the product is complete, undamaged, and functioning properly. Visible shipping damage should be reported within 48 hours after delivery.
Customers should accept delivery and use the authorized return process rather than refusing a shipment. Refusal does not automatically cancel an order or guarantee a refund.
Delays and events outside our control
To the fullest extent permitted by law, Generator Junction is not responsible for delays caused by suppliers, manufacturers, carriers, freight terminals, weather, natural disasters, labor interruptions, government action, transportation restrictions, shortages, incorrect customer information, or other events outside our reasonable control. This does not limit rights that cannot legally be waived.
Support
For shipping questions, contact support@generatorjunction.com. We generally respond within one to three business days, although responses may take longer while we await supplier or carrier information.
