Privacy Policy
This Privacy Policy describes how Generator Junction, operated by Larocque Enterprises, collects, uses, discloses, and protects personal information. Larocque Enterprises is a Quebec sole proprietorship doing business as Generator Junction. Our U.S. business and mailing address is 6421 N. Florida Ave, Suite D #1419, Tampa, FL 33604. Contact: support@generatorjunction.com.
Information we collect
We may collect contact details, billing and shipping information, order and transaction details, account information, customer-service communications, product serial numbers, photographs or videos submitted for claims, device and browser information, IP address, cookies, usage data, and marketing preferences.
Payment information is processed by Shopify and applicable payment providers. Generator Junction does not directly store complete payment-card numbers.
How we use information
We use personal information to process and administer orders, coordinate direct supplier fulfillment, communicate shipment information, prevent fraud, provide customer service, handle cancellations, returns, refunds, damage claims, replacements, and warranty requests, improve the site, comply with law, maintain records, and send marketing communications where permitted.
Direct supplier fulfillment and service providers
Because products are fulfilled directly by third parties, we may share necessary information with manufacturers, suppliers, distributors, warehouses, freight providers, carriers, warranty or repair providers, payment processors, Shopify, fraud-prevention services, customer-support tools, analytics providers, professional advisers, and government authorities where required.
These parties may process information in the United States, Canada, or other jurisdictions under their own legal obligations and privacy practices.
Cookies and analytics
We and service providers may use cookies and similar technologies for essential site functions, security, checkout, analytics, preferences, and advertising. Available privacy controls and browser settings may affect site functionality.
Marketing
We send promotional communications only as permitted. You may unsubscribe using the link in a marketing email or by contacting us. Transactional and service messages may still be sent when necessary.
Retention
We retain information as reasonably necessary for orders, support, warranty and return records, fraud prevention, tax, accounting, legal compliance, dispute resolution, and enforcement of agreements.
Security
We use reasonable administrative, technical, and organizational safeguards, but no online system or transmission method is completely secure.
Your privacy rights
Depending on where you reside, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures, and to opt out of certain targeted advertising, sharing, or sales as defined by applicable law. We may verify identity before completing a request and may retain information where legally permitted or required.
Children
The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International and cross-border processing
Although Generator Junction sells only within the contiguous United States and Washington, D.C., its operator is established in Quebec and its service providers may process data across borders. Appropriate legal and contractual measures may apply where required.
Changes
We may update this Privacy Policy prospectively to reflect operational, legal, or technology changes.
Contact
Privacy requests may be sent to support@generatorjunction.com. We generally respond to support messages within one to three business days, subject to applicable statutory response periods.
