Returns, Refunds, Cancellations, Damage Claims, and Warranty Support
This policy applies to physical products purchased from Generator Junction, operated by Larocque Enterprises. Contact support@generatorjunction.com before taking any return, cancellation, refund, damage, replacement, or warranty action.
30-day return-request window
You may request a return within 30 days after delivery. A request does not guarantee approval. Eligibility depends on the product, its condition, the applicable supplier or manufacturer terms, and any rights required by law.
Opened or used products are generally not eligible for an ordinary change-of-mind return unless the applicable supplier approves the return. Defective, incorrectly shipped, or damaged-on-arrival products are handled through the claim process below.
How to request a return
- Email support@generatorjunction.com with your order number, reason for the request, product serial number when applicable, and any requested photographs or video.
- Generator Junction reviews the request and coordinates with the applicable supplier or manufacturer.
- Wait for written authorization and return instructions. Do not ship a product to Generator Junction or any other address without authorization.
- Ship the product only to the supplier-designated facility and follow all packaging and carrier instructions.
- The supplier or manufacturer receives and inspects the product.
- Any approved refund is issued to the original payment method after eligibility, condition, applicable deductions, and the approved amount are confirmed, except where law requires otherwise.
Product condition and included components
Customers should preserve and return the original packaging, accessories, cables, manuals, documentation, promotional items, serial-number labels, and other included components whenever reasonably possible. Missing, damaged, altered, substituted, or incomplete components may affect eligibility or the refund amount under the applicable supplier’s terms.
Return costs and fees
Return shipping charges, restocking fees, inspection fees, freight charges, and other return-related costs vary by supplier and product. Generator Junction will communicate the applicable terms in writing before a return is authorized. Supplier-specific terms do not limit non-waivable rights provided by law.
Packaging and tracking
Follow all return-packaging instructions. Use supplier-provided packaging or a return kit when supplied. Otherwise, securely package the product for return transit. Professional packing assistance is strongly recommended for heavy, fragile, or lithium-battery products. Damage caused by inadequate or improper return packaging may affect eligibility or the refund amount.
When the customer is responsible for return shipment, a trackable service is required. Keep the receipt, tracking number, and proof of delivery until the case is fully resolved.
Shipping damage
Inspect deliveries promptly. Visible shipping damage should be reported within 48 hours after delivery. Later reporting does not eliminate any rights required by law, but prompt notice helps preserve carrier and supplier claims.
Shipping damage means damage present at delivery or caused during supplier or carrier fulfillment. It does not include damage caused by misuse, abuse, accidents, improper installation, unauthorized modification, incorrect storage, neglect, failure to follow manufacturer instructions, or customer-arranged transportation.
Customers may be asked to provide photographs or video of the shipping carton, shipping label, visible package damage, product damage, serial number, and included components, and to preserve the packaging for inspection.
Defects and warranty concerns
Contact Generator Junction first. We collect claim information and coordinate with the applicable supplier or manufacturer. Warranty coverage, duration, start date, exclusions, registration requirements, procedures, and remedies are determined by the manufacturer’s written warranty and the specific product page or documentation.
Some manufacturers may require direct registration, troubleshooting, documentation, or communication with an authorized service provider. Customers may follow those requirements and should keep Generator Junction informed of case numbers, instructions, and decisions.
Generator Junction does not manufacture, inspect, repair, or independently determine warranty eligibility. We communicate and assist with the process, while the applicable manufacturer makes coverage determinations under its warranty.
Order cancellations
You may request cancellation before the order has been submitted to, accepted by, or processed by the supplier. Cancellation is not guaranteed. Once supplier processing or shipment has begun, the order generally cannot be cancelled and must follow the applicable return process after delivery.
If an unshipped order cannot be fulfilled or is materially delayed, Generator Junction will communicate available options, including any cancellation or refund rights required by law.
Refused deliveries
Accept delivery and contact Generator Junction to begin the authorized return process. Refusing delivery does not automatically cancel an order or guarantee a refund. Unauthorized refusals may cause freight, storage, carrier, supplier, or handling charges that may be deducted from an approved refund where permitted.
Refund timing
Refunds for returned merchandise are generally issued only after the product has been received, inspected, and approved. Financial-institution processing times may apply after Generator Junction submits the refund. Refunds are issued in U.S. dollars to the original payment method unless otherwise required by law.
Contact
Generator Junction generally responds within one to three business days. Response times may be longer on weekends, holidays, during high-volume periods, or while awaiting information from a supplier, manufacturer, carrier, or other third party.
